Kajri Boutique

TERMS & CONDITIONS

Kajri Boutique

Effective Date: July 2, 2026

Welcome to Kajri Boutique. These Terms & Conditions (“Terms”) govern your access to and use of our website, digital platforms, customer support channels, WhatsApp Business messaging, Rich Communication Services (RCS), social media pages, and any products or services offered by Kajri Boutique (“Company,” “we,” “our,” or “us”).

By accessing our website, placing an order, communicating with us through WhatsApp Business, RCS, telephone, email, or any other official communication channel, you acknowledge that you have read, understood, and agreed to comply with these Terms & Conditions. If you do not agree with these Terms, you should discontinue the use of our services immediately.

Kajri Boutique is committed to conducting its business in accordance with applicable laws of India while maintaining transparency, privacy, customer satisfaction, and compliance with Meta’s WhatsApp Business Messaging Policies and Google RCS Business Messaging requirements.

1. Introduction

Kajri Boutique operates as a fashion and boutique business providing apparel, garments, ethnic wear, accessories, customized boutique services, and related customer support. We may offer our products and services through our physical store, website, mobile platforms, social media channels, WhatsApp Business Account, and RCS Business Messaging.

These Terms establish the legal relationship between Kajri Boutique and every visitor, customer, subscriber, purchaser, or user of our services.

Your continued interaction with Kajri Boutique signifies your acceptance of these Terms as updated from time to time.

2. Definitions

For the purposes of these Terms:

“Business” means Kajri Boutique.

“Customer”, “User”, or “You” means any person accessing or using our services.

“Website” includes any online platform operated by Kajri Boutique.

“Services” include product sales, customer support, consultations, promotional communications, order management, WhatsApp messaging, RCS messaging, and related services.

“WhatsApp Business Services” refer to communications sent using Meta’s WhatsApp Business Platform.

“RCS Messaging” refers to Rich Communication Services provided through supported mobile carriers and Google-supported messaging platforms.

“Content” includes text, images, logos, graphics, videos, trademarks, product descriptions, pricing, promotional material, and other digital information.

3. Acceptance of Terms

By using any Kajri Boutique service, you confirm that:

  • You have read these Terms carefully.
  • You understand your rights and obligations.
  • You agree to comply with all applicable laws.
  • You will use our services only for lawful purposes.
  • You agree to receive communications relating to your orders, enquiries, and customer service.

If you are using our services on behalf of an organization, you confirm that you possess the authority to bind that organization to these Terms.

4. Description of Services

Kajri Boutique may provide services including but not limited to:

  • Boutique apparel sales
  • Ethnic wear
  • Women’s fashion products
  • Customized clothing services
  • Fashion consultations
  • Customer support
  • Order booking
  • Delivery coordination
  • Product availability notifications
  • Promotional campaigns
  • WhatsApp Business communication
  • RCS Business Messaging
  • Email support
  • Order updates
  • Customer assistance

The availability of products and services may change without prior notice.

Kajri Boutique reserves the right to introduce, modify, suspend, or discontinue any service whenever necessary.

5. Eligibility

To use our services, you represent that:

  • You are at least 18 years of age, or
  • You are accessing our services under the supervision of a parent or legal guardian.
  • You possess the legal capacity to enter into binding contracts under Indian law.
  • All information supplied by you is true, accurate, and complete.

Kajri Boutique reserves the right to refuse service where false information is provided.

6. Account Registration

Certain features may require you to submit personal information including:

  • Name
  • Mobile number
  • Email address
  • Delivery address
  • Billing information

You agree that:

  • Information submitted will remain accurate.
  • You will promptly update any changes.
  • You will maintain confidentiality of your account credentials where applicable.
  • You will notify Kajri Boutique immediately of any unauthorized use.

Kajri Boutique shall not be responsible for losses resulting from unauthorized access caused by your failure to safeguard your information.

7. User Responsibilities

Users agree that they shall not:

  • Violate any applicable law.
  • Submit false information.
  • Misrepresent their identity.
  • Interfere with website functionality.
  • Upload malware or malicious software.
  • Attempt unauthorized access.
  • Abuse customer service representatives.
  • Copy website content without permission.
  • Use our services for fraudulent purposes.
  • Send spam through our communication channels.
  • Impersonate Kajri Boutique employees.
  • Interfere with WhatsApp or RCS messaging systems.

Customers remain solely responsible for maintaining the confidentiality of any credentials associated with their accounts.

8. Payment & Billing Terms

Where purchases are made through Kajri Boutique, customers agree that:

  • Prices displayed are subject to change without prior notice.
  • Applicable taxes will be charged as required by law.
  • Payments must be completed using approved payment methods.
  • Orders are confirmed only after successful payment verification unless Cash on Delivery is specifically offered.
  • Kajri Boutique reserves the right to cancel suspicious or fraudulent transactions.
  • Refunds, if applicable, shall be processed according to our refund policy.

Failure of payment authorization may result in cancellation of the order.

9. Subscription, Promotional Communications & Termination

Where customers voluntarily subscribe to newsletters, promotional campaigns, WhatsApp notifications, or RCS updates:

  • Communications will only be sent where legally permitted or based on your consent.
  • You may opt out at any time using available unsubscribe methods or by contacting us.
  • Kajri Boutique may discontinue promotional programs without notice.

We reserve the right to suspend or terminate access to our services if:

  • Fraudulent activity is detected.
  • These Terms are violated.
  • Abuse of our systems occurs.
  • Legal obligations require such action.

Termination shall not affect rights and obligations accrued before termination.

10. Use of WhatsApp Official API & RCS

Kajri Boutique may communicate with customers using Meta’s WhatsApp Business Platform and Google-supported Rich Communication Services (RCS).

These communications may include:

  • Order confirmations
  • Delivery updates
  • Appointment confirmations
  • Customer support
  • Product enquiries
  • Promotional campaigns (where permitted)
  • Service notifications
  • Account-related updates

Customers acknowledge that:

  • Communication preferences are managed in accordance with applicable privacy laws.
  • Promotional communications are sent only where lawful consent or another valid legal basis exists.
  • Message delivery depends upon Meta, Google, telecom operators, internet connectivity, and device compatibility.
  • Kajri Boutique does not guarantee uninterrupted availability of these communication channels.

Users must not misuse these messaging services or engage in conduct that violates Meta Business Policies, Google RCS requirements, or applicable telecommunications regulations.

11. Message Delivery & Compliance Policy

Kajri Boutique is committed to responsible business messaging.

Accordingly:

  • Messages are sent only for legitimate business purposes.
  • We comply with applicable anti-spam regulations.
  • Users may opt out of promotional communications.
  • Customer support communications may continue where necessary to fulfill ongoing transactions.
  • Automated messaging systems may be used for operational efficiency.
  • Delivery timing depends upon third-party service providers and network conditions.

Kajri Boutique reserves the right to suspend messaging services where misuse, fraud, abuse, or legal non-compliance is detected.

12. Intellectual Property Rights

All intellectual property associated with Kajri Boutique, including but not limited to:

  • Business name
  • Logos
  • Branding
  • Website design
  • Product images
  • Catalogues
  • Product descriptions
  • Text
  • Graphics
  • Icons
  • Software
  • Marketing materials

shall remain the exclusive property of Kajri Boutique or its licensors.

No content may be copied, reproduced, distributed, modified, published, displayed, or commercially exploited without prior written permission.

Unauthorized use may result in civil and criminal action under applicable intellectual property laws.