PRIVACY POLICY

Kajri Boutique

Effective Date: July 2, 2026

Kajri Boutique (“Kajri Boutique”, “Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, process, store, disclose, and protect your information when you visit our website, contact us through WhatsApp Business, Rich Communication Services (RCS), social media platforms, telephone, email, or any other official communication channel.

This Privacy Policy has been prepared in accordance with applicable Indian laws and is intended to support compliance with Meta’s WhatsApp Business Messaging Policy and Google RCS Business Messaging requirements.

By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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1. Introduction

Kajri Boutique operates as a boutique and fashion business offering apparel, ethnic wear, customized clothing, accessories, customer support, and related services.

To provide these services efficiently, we collect certain personal information from customers. We are committed to handling your information responsibly, transparently, and securely.

This Privacy Policy describes:

• What information we collect
• Why we collect it
• How we use it
• How long we retain it
• How we protect it
• Your privacy rights
• Our compliance with WhatsApp Business and RCS messaging requirements

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2. Information We Collect

Depending upon your interaction with Kajri Boutique, we may collect the following categories of information.

A. Personal Information

This may include:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• City
• State
• PIN code
• Order details
• Purchase history
• Customer preferences

You voluntarily provide this information while:

• Placing an order
• Contacting customer support
• Requesting product information
• Booking boutique services
• Communicating via WhatsApp or RCS
• Filling enquiry forms
• Subscribing to promotional updates

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B. Device Information

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Date and time of access
• Referral URLs
• Pages visited
• Website usage statistics

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C. Cookies & Tracking Technologies

Our website may use:

• Essential cookies
• Functional cookies
• Analytics cookies
• Performance cookies
• Security cookies

These technologies help us:

• Improve website performance
• Remember preferences
• Understand visitor behaviour
• Detect fraudulent activities
• Enhance user experience

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D. WhatsApp & RCS Communication Data

When communicating through Meta WhatsApp Business or Google-supported RCS messaging, we may collect:

• Mobile number
• Display name
• Conversation history
• Customer support requests
• Order-related communications
• Message delivery status
• Read receipts where supported
• Consent records
• Communication preferences

We do not access private messages outside conversations voluntarily initiated or consented to by you.

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3. Purpose of Data Collection

Kajri Boutique collects personal information only for legitimate business purposes, including:

• Processing customer orders
• Delivering purchased products
• Providing customer support
• Responding to enquiries
• Managing returns and exchanges
• Sending invoices
• Processing payments
• Providing order updates
• Improving website functionality
• Personalizing customer experience
• Preventing fraud
• Maintaining business records
• Complying with legal obligations
• Sending promotional communications where permitted
• Managing WhatsApp Business and RCS communications

We collect only the information reasonably necessary for these purposes.

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4. Consent for WhatsApp & RCS Data Processing

Kajri Boutique may communicate with customers through the official Meta WhatsApp Business Platform and Rich Communication Services (RCS).

By initiating communication with us, subscribing to updates, or otherwise providing your consent, you acknowledge that we may process your contact information and communication data for purposes such as:

• Customer support
• Order confirmations
• Delivery notifications
• Appointment reminders
• Product availability alerts
• Promotional offers (where legally permitted)
• Service-related announcements

You may withdraw your consent for promotional communications at any time by replying with an unsubscribe request, blocking our business account where applicable, or contacting us directly.

Withdrawal of consent does not affect communications necessary to complete existing transactions or comply with legal obligations.

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5. Legal Basis for Processing

Kajri Boutique processes personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with applicable laws
• Protection of legitimate business interests
• Fraud prevention
• Customer support obligations
• Protection of legal rights

Where consent is required, we seek it through appropriate methods before sending promotional communications.

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6. How We Use Collected Data

Information collected by Kajri Boutique may be used to:

• Verify customer identity
• Process orders
• Deliver products
• Respond to enquiries
• Improve customer service
• Manage complaints
• Process payments
• Prevent fraudulent activity
• Analyze website performance
• Enhance product offerings
• Conduct internal audits
• Maintain transaction records
• Improve communication systems
• Send service notifications
• Provide promotional campaigns where legally permitted
• Comply with governmental requirements
• Protect our legal interests

We do not sell your personal information to third parties.

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7. Data Retention & Deletion

Kajri Boutique retains personal information only for as long as necessary to:

• Fulfill contractual obligations
• Complete transactions
• Provide customer support
• Maintain accounting records
• Comply with taxation laws
• Resolve disputes
• Enforce legal agreements
• Meet regulatory requirements

When information is no longer required, we take reasonable steps to securely delete, anonymize, or destroy it, unless a longer retention period is required by law.

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8. Data Sharing with Third Parties

Kajri Boutique may share limited information with trusted service providers where necessary for business operations, including:

• Meta Platforms (for WhatsApp Business messaging)
• Google and supported RCS infrastructure providers
• Telecom operators involved in message delivery
• Payment gateway providers
• Courier and logistics partners
• Cloud hosting providers
• IT support vendors
• Analytics service providers
• Government or regulatory authorities when legally required

Such sharing is limited to the minimum information necessary for the intended purpose. We require service providers to maintain appropriate safeguards for the protection of personal information.

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9. Security Measures & Encryption

Kajri Boutique implements reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• Secure servers
• Access controls
• Password protection
• Data encryption where appropriate
• Firewall protection
• Regular software updates
• Employee access restrictions
• Monitoring for suspicious activity

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security, although we continuously work to maintain appropriate safeguards.